Take the headache out of phone malfunctions
Diagnostics enables fast identification and resolution of mobile phone problems for any device across all customer touch points. The solution accurately analyzes device performance with over 180 software and hardware tests, and resolves issues in real-time.
Diagnostics enables operators and retailers to keep phones healthy, customers and customer care associates happy, and operational costs under control.
Detect and correct mobile device issues, quickly and accurately.
Mobilogy’s proprietary advanced Diagnostics with our patented battery tests, malware detection, and deep analysis of app performance, helps you resolve customer device complaints right, the first time. Boost customer satisfaction, reduce in-store support requests, and improve contact center efficiency with Mobilogy Diagnostics.
Accurately diagnose issues for over 3,000 phone models in the most convenient, lowest cost channels with self-care, online, contact center, and in-store options. Seamless channel integration, powered by a unified back-end, provides omnichannel consistency and full visibility of diagnostic activity for every device.
The freedom to choose.